Privacy Policy

1. Introduction

Zion Clinic & Maternity (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and safeguard the information you share with us when you visit our website, use our services, or interact with our staff.

2. Information We Collect

We may collect the following types of information:

• Personal identifiers: name, address, phone number, email address, date of birth.
• Health information: medical history, symptoms, treatment records, and care preferences shared during consultations or admissions.
• Appointment and usage data: appointment dates, service selections, and website browsing behaviour.
• Communications: messages sent via our contact forms, WhatsApp, phone, or email.

3. How We Use Your Information

We use your information to:

• Provide medical care, maternity services, and related treatments.
• Schedule appointments and send reminders.
• Communicate test results, follow-up instructions, and care updates.
• Improve our services and patient experience.
• Comply with legal and regulatory obligations.

4. How We Share Your Information

We do not sell your personal information. We may share it only with:

• Our medical staff and affiliated practitioners directly involved in your care.
• Trusted service providers who assist with laboratory testing, diagnostics, or IT systems, under strict confidentiality agreements.
• Regulatory authorities when required by Nigerian law or court order.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal and health information from unauthorised access, alteration, disclosure, or destruction. Access to patient records is restricted to authorised personnel only.

6. Data Retention

We retain your personal and health information for as long as necessary to fulfil the purposes for which it was collected, including to provide care, maintain medical records, and comply with legal, regulatory, and professional obligations.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your data, where permitted by law.
• Object to or restrict certain processing of your information.

To exercise these rights, please contact us using the details below.

8. Cookies and Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and understand how visitors use our site. You can adjust your browser settings to refuse cookies, though this may affect site functionality.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your information, please contact us:

• Address: 500 Upper Sakponba Road, Benin City, Edo State, Nigeria
• Phone: +234 703 456 7890
• Email: info@zionclinic.ng